Questions and answers

Here you will find a collection of all our FAQs.

What should I do if there are no suitable appointments available online?

If your preferred time slot isn't available online, it doesn't automatically mean we're fully booked. Just send us a request via our contact form – we’ll be happy to see if we can find a suitable spot for you. Last-minute, on-site requests may also be possible depending on availability.

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What is my or my child's skill level?

Beginner: No prior skiing experience, or unable to brake and come to a stop independently on very flat terrain (blue slopes).
Intermediate beginner: Can ski straight on very flat terrain (blue slopes) and brake safely at any time.
Advanced: Can make turns, brake safely, and use the ski lift independently.

Who are private lessons for?

Private lessons are ideal if you want to learn individually and at your own pace or improve your skills in a targeted way – regardless of whether you are a beginner or already advanced. Families, friends, and small groups also benefit from personalized instruction and the flexibility of the lessons.

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How many people can participate in a private lesson?

Private sessions can accommodate 1 to 6 people. The price is based on the group size, making private lessons a great value for families or groups of friends.

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Can I choose my own dates?

We offer private lessons flexibly by appointment. You can specify your preferred dates and lesson times when booking. We recommend booking early, especially during holiday periods, so that we can do our best to accommodate your preferred time and, if possible, your preferred instructor.

Where is the meeting point for private lessons?

The meeting point is at assembly area 1. This is located in front of the Oben Ohne Après-Ski Bar.

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Can I request a specific ski instructor?

You are welcome to let us know if you have a preferred ski instructor. We will accommodate your request whenever possible. Should your requested instructor be unavailable due to illness or other last-minute changes, we will find a suitable alternative from our team for you.

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Is equipment included in the course price?

Rental equipment is not included in the price of regular group lessons. You are welcome to rent the necessary equipment from our ski rental shop. For the Snow-Sigi Adventure program, equipment is included free of charge on the day of your booked session.

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What do I need for a good start to the course?

To get off to a great start in your course, please make sure you have the following:

Weather-appropriate ski clothing
Proper ski boots and skis or a snowboard
Helmet and ski goggles
Gloves
Sunscreen
Valid lift pass for children aged 6 and over
Ski school ticket

Ski poles are not required for beginners.

If you are renting your equipment from us, please allow enough time for pick-up. You may experience wait times, especially between 9:30 and 10:00 AM. If possible, we recommend picking up your equipment the day before.

Our ski rental shop is located in the same building as the ski school.

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What should I do if there are no suitable appointments available online?

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What is my or my child's skill level?

Beginner: No prior skiing experience, or unable to brake and come to a stop independently on very flat terrain (blue slopes).
Intermediate beginner: Can ski straight on very flat terrain (blue slopes) and brake safely at any time.
Advanced: Can make turns, brake safely, and use the ski lift independently.

At what age can my child join a group course?

Our group courses are generally designed for children of kindergarten and school age. For younger children under 4, we offer a dedicated, specially tailored program in small groups called the Snow-Sigi Adventure.

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How are the groups assigned?

The meeting point is determined based on the skiing ability indicated during registration or when picking up your course pass. At the meeting point, children are assigned to the appropriate group according to their skill level following a short assessment run.

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If it becomes apparent during the course that a child is either over- or under-challenged, we will consult with the ski instructor team to determine if a group change is appropriate. It is important to us that every child feels comfortable in their group and receives the best possible support.

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Where is the meeting point for the children's groups?

Depending on their skill level, children should meet at the following designated areas:

Beginners – Meeting Point 1: in front of the Oben Ohne Après-Ski Bar
Intermediate – Meeting Point 2: at the top station of the "I Magic Carpet" in Kinder-Lachtal
Advanced – Meeting Point 3: at the top station of the "J Teddy Rope Tow" in Kinder-Lachtal

You will be informed which meeting point to go to when you pick up your course ticket.

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What happens if the minimum number of participants is not reached?

If the minimum of 5 participants per skill level is not met, we cannot run the full-day course. In this case, we will offer you a half-day course for up to 3 days or private lessons as an alternative. This ensures we find a suitable solution even for smaller groups.

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Is it possible to book a half-day course?

We generally do not offer half-day groups, as there is insufficient demand. Especially for beginners, children make rapid progress, meaning they can quickly fall behind the rest of the group if they only attend for part of the day.

For advanced children, attendance for just the morning or afternoon is possible by arrangement. In such cases, we offer a corresponding discount.

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What happens to my child during the lunch break?

Lunchtime supervision is not provided. After the morning session, please pick up your child at the designated meeting point and bring them back to the meeting point for the afternoon session.

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Is equipment included in the course price?

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What do I need for a good start to the course?

To get off to a great start in your course, please make sure you have the following:

Weather-appropriate ski clothing
Proper ski boots and skis or a snowboard
Helmet and ski goggles
Gloves
Sunscreen
Valid lift pass for children aged 6 and over
Ski school ticket

Ski poles are not required for beginners.

Our ski rental shop is located in the same building as the ski school.

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What should I do if there are no suitable appointments available online?

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Can I request a specific ski instructor?

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Is equipment included in the course price?

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What do I need for a good start to the course?

To get off to a great start in your course, please make sure you have the following:

Weather-appropriate ski clothing
Proper ski boots and skis or a snowboard
Helmet and ski goggles
Gloves
Sunscreen
Valid lift pass for children aged 6 and over
Ski school ticket

Ski poles are not required for beginners.

Our ski rental shop is located in the same building as the ski school.

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What should I do if there are no suitable appointments available online?

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What is my or my child's skill level?

Beginner: No prior skiing experience, or unable to brake and come to a stop independently on very flat terrain (blue slopes).
Intermediate beginner: Can ski straight on very flat terrain (blue slopes) and brake safely at any time.
Advanced: Can make turns, brake safely, and use the ski lift independently.

Where is the meeting point for private lessons?

The meeting point is at assembly area 1. This is located in front of the Oben Ohne Après-Ski Bar.

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Can I request a specific ski instructor?

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Is equipment included in the course price?

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What do I need for a good start to the course?

To get off to a great start in your course, please make sure you have the following:

Weather-appropriate ski clothing
Proper ski boots and skis or a snowboard
Helmet and ski goggles
Gloves
Sunscreen
Valid lift pass for children aged 6 and over
Ski school ticket

Ski poles are not required for beginners.

Our ski rental shop is located in the same building as the ski school.

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What should I do if there are no suitable appointments available online?

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For which levels are group snowboard lessons offered?

Our group snowboard lessons are designed for beginnerswho want to gain their first experience on a snowboard or learn the basics from scratch.

For advanced snowboarders, we offer custom private sessions for all levels . This allows the instruction to be specifically tailored to your skills and personal goals.

What is the minimum number of participants required for a snowboard group lesson?

Snowboard group lessons require a minimum of 3 participants. If this minimum is not met, we offer private lessons as an alternative. This allows you to benefit from individual attention and instruction tailored specifically to your skill level and personal goals.

How can I book a snowboard lesson?

Snowboard lessons cannot be booked directly online. Please submit your preferred date in advance using our inquiry form so we can check our availability.

We recommend booking well in advance, especially during holiday periods.

Can I book snowboard lessons as a private session?

Yes. Private lessons are available for all levels – from your very first time on a snowboard to targeted improvements in your technique. Lessons can be tailored to your specific ability and personal goals.

Is equipment included in the course price?

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What do I need for a good start to the course?

To get off to a great start in your course, please make sure you have the following:

Weather-appropriate ski clothing
Proper ski boots and skis or a snowboard
Helmet and ski goggles
Gloves
Sunscreen
Valid lift pass for children aged 6 and over
Ski school ticket

Ski poles are not required for beginners.

Our ski rental shop is located in the same building as the ski school.

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What equipment can I rent?

We offer you skis, ski boots, snowboards, helmets, and other rental equipment for adults and children – from beginner to performance models. We also offer cross-country ski sets (classic), touring skis, and snowshoe sets .

Still looking for something for your day on the slopes? In our Sports shop you will also find essential accessories such as ski goggles, neck warmers, gloves, and helmets.

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Can I reserve equipment in advance?

It is generally not possible to reserve equipment in advance. However, for larger groups, we recommend that you contact us early via our contact form. This allows us to prepare your rental as effectively as possible.

Can I also rent the equipment for several days?

Yes, you can rent equipment for single days or multiple days. For longer rental periods, you benefit from lower daily rates. You can find our current prices in our rental price list.

What should I bring with me to rent equipment?

Please bring a valid ID with you for the rental. This is strictly required for all rentals – we cannot issue equipment without an ID. For the rental process, only a photo of the ID will be taken.

For the best fit, we also recommend that you come wearing the socks you plan to wear while skiing. To ensure your boots and bindings are set up correctly, we also need information regarding your height, weight, and skiing ability – this is crucial for the safety of your binding settings.

What happens if my equipment is damaged?

Normal signs of wear and tear are, of course, no problem. In the event of major damage or loss, our rental terms and conditions apply. Depending on the type and extent of the damage, a TOP or VIP service fee will be charged.

In the event of breakage, loss, or theft, the affected equipment must be paid for.

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How can I pay on-site

On-site, you can pay with cash, debit card, as well as Mastercard and VISA.

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What service and repair work do you offer?

We offer comprehensive ski and snowboard servicing – from edge sharpening and waxing to base repairs and other maintenance. We’ll get your skis or snowboard back in top shape and ready for your next run.

Can I bring my skis or snowboard in for service on short notice?

Yes, you can drop off your equipment on short notice. When it will be ready for pickup depends on our current workload. During peak season, however, we recommend dropping off your gear the day or evening before. This allows us to plan our work more effectively and helps you avoid unnecessary wait times.

How long does a ski or snowboard service take?

This depends on the service you need and our current workload. If you drop your gear off in time, your service is usually completed within one day. Especially during peak season, we recommend dropping off your equipment the day before or in the evening so it’s ready for you the next day.

Can you also inspect and adjust the bindings?

Yes, we will inspect your bindings and professionally adjust them based on your personal details, such as height, weight, and skiing ability. A check is especially recommended after long periods of storage or for children who have grown.

Is a service worth it for older skis or snowboards?

It is almost always worth it. A professional edge grind, a well-maintained base, and minor repairs can significantly improve performance and extend the lifespan of your equipment. For more serious damage, we are happy to take a look at your skis or snowboard and give you an honest assessment of whether a repair is still worthwhile.